Find quick answers to the most common questions about our insurance services, policies, claims, and more.

General Questions

Q: What types of insurance does Assure Guardian offer?
A: At Assure Guardian, we offer a comprehensive range of insurance solutions to meet both personal and business needs. Our offerings include:

• Personal Insurance: Homeowners, Auto, Renters, Condo, Life, Health, Travel, and Pet Insurance.

• Business Insurance: General Liability, Commercial Property, Workers' Compensation, Cyber Liability, and Commercial Auto.

• Specialty Insurance: Event Insurance, Collector Car Insurance, Art and Valuable Items Insurance, and High-Net-Worth Insurance. Each policy can be tailored to fit your unique requirements, ensuring you get the exact coverage you need.

Q: How do I choose the right insurance policy?
A: Choosing the right insurance policy depends on your specific needs and circumstances. Here's how to approach it:

1. Assess Your Needs: Determine what assets or risks you need to protect, such as your home, car, business, or health.

2. Consult with an Expert: Our team at Assure Guardian is here to guide you through the process. We can provide personalized advice and help you understand the coverage options available.

3. Compare Coverage Options: Look at the different policies we offer and compare features, coverage limits, and costs to find the best fit for you.

4. Customize Your Policy: Once you've selected a policy, we can help you customize it with additional coverage options to ensure it fully meets your needs.

Policy Management

Q: How can I update or change my policy?
A: To update or make changes to your policy, please contact our customer support team directly. We offer personalized assistance to ensure any changes are handled efficiently. You can:

• Call us at our support number, and a representative will assist you with the changes.

• Email us with your request, and one of our team members will get back to you to discuss the next steps. We believe in providing a personalized touch, so you don’t have to navigate a complex online system—our team will take care of everything for you.

Q: How do I request a copy of my policy documents?
A: To request a copy of your policy documents, you can:

• Call our customer support line, and a representative will send you a copy via email or mail.

• Email us with your policy number and request, and we'll send the documents to your preferred method. We ensure quick and secure delivery of your policy documents for your records.

Claims Process

Q: How do I file a claim with Assure Guardian?
A: Filing a claim with Assure Guardian is straightforward:

1. Report the Incident: Contact our claims department as soon as possible after the incident. You can file a claim by calling our dedicated claims hotline or filling out the claim form on our website.

2. Provide Necessary Information: Be ready to provide details about the incident, such as the date, time, location, and a description of what happened.

3. Submit Required Documentation: Our team will guide you through any documentation needed, such as photos, receipts, or police reports. Once we have all the necessary information, we will process your claim promptly and keep you informed throughout the process.

Q: What information do I need to provide when filing a claim?
A: When filing a claim, it’s helpful to have the following information on hand:

• Your Policy Number: To verify your coverage.

• Details of the Incident: The date, time, and location of the incident, along with a description of what occurred.

• Documentation: Any supporting documents such as photographs of damage, receipts, police reports, or witness statements. Our claims team will assist you in gathering and submitting all required documentation to ensure a smooth process.

Payments and Billing

Q: What payment methods are accepted?
A: Assure Guardian accepts a variety of payment methods for your convenience:

• Credit/Debit Cards: We accept all major credit and debit cards.

• ACH Payments: You can set up ACH payments directly from your bank account.

• Checks: We also accept checks if you prefer to mail in your payment. You can make payments online through our secure portal, by phone, or set up automatic payments for hassle-free billing.

Q: How do I set up automatic payments?
A: Setting up automatic payments with Assure Guardian is simple:

1. Contact Our Support Team: Reach out to our customer support team via phone or email to request automatic payment setup.

2. Provide Payment Information: Our representative will guide you through the process of providing your payment details securely.

3. Confirm Setup: Once set up, your payments will be automatically deducted on the scheduled due date, ensuring your policy remains active without any interruption.

Customer Support

Q: How can I contact Assure Guardian for assistance?
A: We offer multiple ways for you to reach our customer support team:

• Phone: Call our customer support line for immediate assistance. Our team is ready to help with any questions or concerns.

• Email: Send us an email, and we’ll respond promptly to address your inquiries.

• Online Form: Use the contact form on our website to submit your request, and a representative will get back to you.

Q: What are your customer service hours?
A: Our customer service team is available to assist you during the following hours:

• Monday to Friday: 9:00 AM to 5:00 PM PST

• Saturday: 10:00 AM to 2:00 PM PST (for urgent inquiries) We strive to provide timely and efficient support, ensuring all your needs are addressed promptly.